Plug-in Carmakers Must Figure Out How to Meet New Demands of the Technology Crowd

By Nick Chambers · April 08, 2011

These days it seems that cars are marching towards becoming more computer than car. It started with the introduction of in-car tech, but with the onslaught of the modern crop of plug-ins, high tech car gadgets are crammed into every nook and cranny—sometimes even existing as the soul of a car.

This marriage of high tech drivetrains and next generation connectivity has been driven by a greater desire among consumers to have their vehicles match their lifestyles. The ability to play Pandora over your car's stereo, or connect with friends on Twitter or Foursquare while driving is, in many cases, merely an extension of a broad transformation that has occurred in the computing and cell phone industries over the past decade.

But as carmakers try and capture this new market, they are running into pitfalls they hadn't imagined. "There's an enormous challenge to manufacturers," said Ed Kim, Director of Industry Analysis at AutoPacific, in an interview with PluginCars.com. "Technology dates very fast."

"The traditional automotive cycle of four or five years between model changes is an eternity in terms of other kinds of technology," he said. "Due to many things surrounding product liability and durability, automakers tend to be very cautious when it comes to developing an integrating technologies. So we've got this situation where automakers are trying very hard to embrace technology, but at the same time they can't adapt quickly enough."

The consumers who are driving demand for high tech such as electric cars, meshing cars up with the power grid, voice activation, and a whole slew of other high tech things, are also the same ones who expect to be able to buy the newest iPhone once per year or less. Ford has been one of the most responsive companies to this crowd, introducing a slew of in car tech and pursuing electric and plug-in hybrid drivetrains. But even Ford has begun to show chinks in its armor by not being able to respond to criticism of their high technology fast enough. "While MyFord Touch is an impressive piece of technology, even last year's version is starting to seem old and slow," said Kim.

As the car and the technology become more and more intertwined, as in the case of plug-in cars, automakers are going to see an increasing disconnect between customer expectations of turnaround and the industry's ability to deliver it.

"The automakers are going to have to find some way to shorten those cycles," said Kim. "They're going to have to find some way to make their validation process—which is necessary because you want all this stuff to work in a car—quicker. There is a massive disconnect between a consumer's expectation of how quickly the technology should get refreshed versus how long the automakers have traditionally been willing to deliver the changes."

You can see automakers starting to experiment with new ideas already. Take Toyota and Tesla's tie up to develop the new RAV4 EV. In a quest to figure out if they can shorten the development cycle, Toyota has used Tesla's startup mentality and software industry legacy to teach an old dog some new tricks. The result is stunning: a complete electric car from drawing board to dozens of working prototypes in about six months, and plans for consumer delivery by late 2012.

But while the Toyota-Tesla experiment is an interesting exercise, Kim says that something's going to have to give and he doesn't think the consumer will accept anything less than a shorter cycle for the automakers. "In the end the consumer is going to go with the manufacturer that can perform the fastest turnaround—so the pressure now is on the automakers to get more with it."

About the author

Nick is a tireless and passionate next generation car enthusiast. Since 2007 he has written hundreds of posts for outlets such as The New York Times, Motor Trend, Scientific American, Popular Mechanics, AutoTrader.com, The Daily Green, HybridCars.com, and Gas 2.0.

Follow Nick on Twitter @ecochambers

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Comments

· indyflick · 1 year ago

Many automobiles already have touch screens, high res graphics, CPUs, flash storage and USB interfaces. So they have a platform for rapid adoption for a lot of entertainment and information technology. To exploit this would require the OEMs to open this platform up to 3rd party developers. Sort of an iPad notion. Additionally, allow owners to custom configure their center stack and perhaps even their dash. Also allow them to download apps for their vehicle. That would create the environment for rapid innovation in the automobile. But I doubt that will ever happen. The OEMs see the automobile as more of an appliance than an open technology innovation platform.

· Christof Demont... · 1 year ago

Not everyone who wants an EV is into the technology end of things, there are us greenies out there, and the national fueling independence folks, etc. ;-)

Heck, I've been driving the same Acura Integra for 20 years and our other car is a 1994 Camry with 280,000 miles on it.

That noted, I can see how increasingly electrified and computerfied (especially in terms of driver interface) cars will quickly see elements of those cars made obsolete.

One solution: Car makers can make it easy, affordable and efficient to upgrade varies parts of the new, computerized plug-ins, and, ideally, make it also efficient, logical and affordable to replace battery packs, which will also quickly be obsolete, technologically speaking.

A lot of pop-up, plug-and-play elements.

Seems to me, this would be a way for auto makers to make up for some of the revenue they'll lose in auto maintenance. Instead of people coming in for a new fuel filter, water pump, etc., they'll be coming in for a newer, updated odometer interface, etc.

Finally, it would be a shame to produce plug-ins that are not easily upgradable without replacing the entire EV. First, because it'll be way to costly for most consumers, and second, because it's just plain wasteful.

· ex-EV1 driver · 1 year ago

Interesting points. We chose not to get the navigation package in our Tesla Roadster since we figured it would be obsolete in a couple of years anyway and we intend to keep that car forever.
I, personally, think that car companies could, if they were clever, use electronics as a means to encourage people to buy a new car if the new ones have better goodies. Of course the environmentalist in me cringes at the thought of this as I, expect to get over 10 years and over 100k miles out of any car I buy.

· SageBrush · 1 year ago

While I am the driver, spiffy software is a distant second place. When the car drives for me I'll be much more interested if the software sophistication.

· EVNow · 1 year ago

Basic idea with Ford's Sync was the ability to do firmware updates on a regular basis to refresh the car. Leaf also has that ability now, since both are based on Windows Automobile. Toyota seems to have jumped on the same bandwagon by teaming with Microsoft to use their cloud for the telematics.

But, Sync was rarely upgraded. That has made it look dated in some cars.

Automajors need to get to a point where every 6 months they can release a new firmware update that can be applied to the car either by consumers directly or by visiting a dealer.

· Samie (not verified) · 1 year ago

Interesting and refreshing article Nick. Thinking beyond tech toys in vehicles, I think background GPS functions & sensory technology has greater implications in the future of this industry. Impressive as it is now, we can hands-free parallel park & open a vehicle remotely, one wonders when other things like hands-free driving will be available. However, technology may expose new hacker/virus threats that could jeopardize the safety & security of drivers.

My take on technology in vehicles is that auto-manufactures need to complement things like iPhones instead of competing against them. ex-EV1 driver's comment about a GPS system is a perfect example of this. I can use a Android smartphone with free Google turn-by-turn navigation instead of an expensive GPS built into the interface of the vehicle. Another example that Nick mentioned was Pandora. Why pay for a built-in HD radio or satellite radio when you can use your favorite internet radio or iTunes app for listening to music. So my point is that I think consumers are not so interested in more technology but how it accommodates as a platform to easily integrate mobile devices/technologies into the vehicle.

· EVNow · 1 year ago

@Samie "ex-EV1 driver's comment about a GPS system is a perfect example of this. I can use a Android smartphone with free Google turn-by-turn navigation instead of an expensive GPS built into the interface of the vehicle."

I disagree. There is a lot of value add in doing things integrated. In terms of GPS, for eg., I can get integrated audio on the car's audio system - whether I'm using BT to stream music or CDs to listen to music. Ofcource, I prefer a 7" or 9" map to a 3" or 4" screen, too.

I expect more and more things to get integrated into the car as the industry matures. Just like we have DVRs integrated into the satellite/cable boxes now.

· Bruce N. · 1 year ago

I frequently take my iPad along, so I have full access to all kinds of applications - navigation, searching for restaurants, shopping mall store directories, Skype calling, music, movies, and on and on. When I get out of the car, it goes with me, so no worries about someone breaking in and removing expensive electronics. The are several types of mounts available so it can be used by the driver alone, but for me, my spouse or I only use it when being a passenger.

I don't see carmakers being able to keep up with devices like a smart phone or tablet.

· JJJJJJ (not verified) · 1 year ago

I look forward to the first lawsuit against these car companies for creating dangerous products. If you can sue a toy company for being a choking hazard, then you can absolutely sue a car company for promoting distracted driving that leads to death.

· dgpcolorado · 1 year ago

As an old fogy, I am interested in simple and reliable, not the latest in distracting gadgets. I tend to keep cars for twenty years or more so keeping up with the latest gadgets is not an option. I view GPS receivers in cars as toys, not tools: I know where I am going the vast majority of the time (especially in a 100 mile range commuter car). In the rare instances I don't, I can glance at a map before I leave. Beyond the basic operating information for the car, such as speed, fuel/SOC, and the like, the only other gadget I want is a radio with a plug for an MP3 player or similar device. Having to pay for all that other crap they are loading on cars nowadays is a major annoyance.

As for phones, smart or otherwise, I am a strong advocate of "Hang up and Drive!" Distracted driving is getting almost as bad as drunk driving as a safety threat nowadays.

· Chris T. (not verified) · 1 year ago

From a high level standpoint, it's really pretty simple. (From a low level view it's horribly complicated even with the simplification in effect ... but that's for the implementors to worry about.) The "update-able" interface has to be strongly separated from the actual driving interface. This means you should be able to download and install apps on your car infotainment system, and perhaps the passenger and/or kids could be playing the latest Angry Birds-like game or whatever and have the entire system crash ... at which point the back-up "system control" system comes on line and gives you your minimum controls, such as heating and air conditioning, and perhaps even navigation and such, but all those installed apps and updated interfaces are sitting over in their isolated corner, waiting for someone to diagnose or discard them.

Meanwhile, the parts of the system that run steering and brakes and so on do not even notice the crash and reboot, because they are firewalled off on their own computer(s) (possibly virtual computers—this is why the low level stuff is complicated!). They touch the fancy interface only at well-defined points, most of those being strictly outputs (telling the infotainment system about km/kWh for instance). If the infotainment system is down, however briefly, those other parts don't care, as they don't have to.

· Samie (not verified) · 1 year ago

EVNow, I think the vehicles interface is the platform or say the operation system in which you can use your mobile device but where I disagree is that it shouldn't interfere or compete with the external device. In your example streaming music or say using GPS it is easier if your phone or tablet can (usb plug-in or wireless) project images, music, & data onto a larger vehicle screen. This allows for you to have options on what functions, applications, and updates you want to run. Two other things that always should be built into any vehicle are voice commands & some control of external devices through button control on your steering wheel.

Sad to see but just a simple front end USB plug-in is not standard yet on all vehicles. To me tape decks and even CD players seem a bit archaic.

· EVNow · 1 year ago

@Samie

The best way to interface is blutooth. Unfortunately most smart phones just implement AVRCP 1.0 and not 1.4. USB wires are clumsy.

BTW, on my last visit to India I saw decks with just USB/SD ports - no CD player !

· darelldd · 1 year ago

Some great points raised in the article. And an example of the short life of technology is shown on the threads that talk about how people now want to wait for the Ford Focus EV because the Nissan Leaf is so out of date. Here we have people who want the Ford - that doesn't even exist - because it will be better than the existing Nissan. When the Ford rolls into show rooms, you know damn well that the NEXT big thing will have a waiting list because what the Ford offers is so old school. And on and on.

· Michael (not verified) · 1 year ago

I don't think the answer to meeting customer demands for the latest electronic infotainment systems is to shorten the vehicle development cycle as was insinuated in the article. Prior attempts at doing that by all automakers have been disastrous. They have learned their lesson, and now realize going from computer screen to production vehicle takes more than just building the tooling. Some things just can't be tested on a computer, and it takes time to properly test a new vehicle. Having the customer test the vehicle after production has started is not the answer.

The answer for infotainment electronics to keep pace will be standardization of electronic equipment form factors and interfaces. There is already work being done, and some standards have been developed. The next frontier is the application programming interface, and a number of manufacturers have come together to create this, so one app can be by multiple car manufacturers, and consumers can load their own apps.

· JJ - from Canada (not verified) · 1 year ago

I wonder if my reliable suction cup to the windshield compass will still work in an EV ?

I just want my EV to have a simple dashboard and be reliable.
I don't have time to read and try to figure out all that crap on the above screen while I'm driving.

· latest technology (not verified) · 1 year ago

As the car and the technology become more and more intertwined, as in the case of plug-in cars, automakers are going to see an increasing disconnect between customer expectations of turnaround and the industry's ability to deliver it.

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