LEAF Owner Denied Charge at Local Nissan Dealership

By Zach McDonald · May 07, 2011

Nissan Dealership

This week, contributors at MyNissanLeaf Forum expressed mild outrage over an incident involving a LEAF owner and staff members at a local Northern California dealership, Stevens Creek Nissan. On May 3, someone going by the handle “earther” posted a story about his girlfriend, who was forced to leave work early on the same day she found out that her employer would no longer allow her to charge her car at work.

Finding herself uncomfortably close to running out of juice, the driver used Nissan's CARWINGS navigation system to locate the nearest public charging station, which happened to be at Stevens Creek Nissan in San Jose. Rather than just showing up expecting a free charge, she called the dealership first to ask if she could drop by to plug in during her lunch hour, and was told she was welcome to do so. Upon arriving at the dealership though, the story changed.

According to the poster, a non-EV was parked in one of the charging spots when his girlfriend arrived, and an employee came over to give her a hard time about using the charger because her LEAF was purchased from a dealership other than Stevens Creek. The driver was allegedly told that charging stations were intended for customers only.

After a while, the employee relented and allowed the LEAF driver to charge, and the driver returned home without any further issue.

What Gives?

On Thursday, I called Stevens Creek to confirm the details of the incident and get some information about what their and Nissan's policies are regarding the chargers. General Manager Jack Ma explained that the dealership had just received a shipment of six LEAFs and that due to all of the interest that the car is generating, there was some concern about keeping all of the new vehicles charged with just two available stations.

Ma told me that his policy is to allow all plug-in owners to charge—be they Stevens Creek customers, LEAF drivers, or other—but that priority must go to customers and the vehicles on the lot. I asked him if Nissan North America had any policies in place regarding the chargers at their dealerships, and he explained to me that access entirely at the dealer's discretion—though Nissan says it encourages free and open access.

The significance of this incident isn't that it proves Stevens Creek is mean to EV drivers, but rather that complementary public charging stations will sometimes end up being subject to the whims or confusions of a single employee.

On the other hand, there's the example of LAcarGuy Toyota of Hollywood and Toyota Santa Monica, which late last year became the first automotive dealership to offer electric car charging that’s compatible with the new wave of plug-in cars. And it’s free and open to anybody.

Actor and environmental activist Ed Begley, Jr. attended the ribbon cutting ceremony, and christened the charger by plugging in a Prius Plug-in Hybrid. “We think it’s a big deal to have stations where you can charge your electric car or your plug-in hybrid, and come visit the store or go shopping in the neighborhood,” said President of LAcarGuy, Mike Sullivan. “This is yet another step for us to support the community with sustainable options. It's our commitment to ensuring that our daily driving habits contribute to a healthier planet.”

If absolutely all dealerships that sell plug-in cars make a commitment to abundant, free and open charging, the dealership could become a powerful enabler of EV education and adoption.

What's the policy at your local dealership where you bought (or are shopping for) a Nissan LEAF or Chevy Volt?

About the author

Zach McDonald is a writer from New York City. He has been covering alternative fuel vehicles, politics and energy policy for HybridCars.com and PluginCars.com since moving to Oakland five years ago. His first car was a late '80s Chevy Caprice Classic and he looks forward to his next being a plug-in—preferably with a working radio.

Full bio · 257 posts

Comments

· JJ - Can (not verified) · 1 year ago

If "a non-EV was parked in one of the charging spots" , then their excuse that they had a lot of Nissan Leaf's to charge doesn't add up.

Service means a lot in my decision. I wouldn't buy a Ford Focus EV because of the awful service I've had with my ICE Ford.

· Anonymous (not verified) · 1 year ago

Boardwalk Nissan in Redwood City, CA is also restrictive with their charges, even resisting to charge LEAF's brought in for service.

· JJ - Can (not verified) · 1 year ago

Even if you sell a great product, if the service is crap:
1 - customers won't go back and buy another in the future.
2 - they will give bad references to all their friends and family.

Why don't these big companies understand this basic form of marketing?
Word of mouth referals are worth gold.

· jerry (not verified) · 1 year ago

All she was asking for was a dollar's worth of electricity. They spend more in an hour on electricity to power their spotlights. They could even charge a parking meter's worth of parking time and she would have paid. Short sighted dealership.

· Brian in WPB, FL (not verified) · 1 year ago

I was looking on cars.com a few moments ago. There are 113 Leafs on sale there all way over their MSRP. Alot of them available at Cali dealers. I believe in free enterprise and making a buck, but not with poor customer service. It is ashame that all these dealers have this vehicles when Nissan is stressing customer with the LEAF, and such a desire for this vehicle in other place in the country. I believe these poor customer service dealers should loose their vehicles on the lot and their future allocations. If Nissan makes an example of one dealership with poor service with the LEAF the rest will fall in-line and very quickly. No one wants to be made an example of or to be a cast out. SHAME! SHAME! SHAME!

· hutch (not verified) · 1 year ago

As a Nissan dealer in Texas I understand the frustration of both the dealer and the customer. To my knowledge Nissan has no written policy regarding charger access. The charger costs the dealership approx $2000 a unit, plus wiring, and then you have the electricity costs. A dealership that size may have 4 units - $8,000 plus wiring. That is in addition to the $20,000 to $40,000 in tools every dealer must buy to service the LEAF. With that kind of investment, they have a right to decide who has access to their chargers. Our dealership has no official policy regarding usage, and has been happy to provide power to out of town LEAF drivers who needed some juice. It’s called Texas hospitality, and supporting the Nissan brand. However, if a local customer went out of town to buy their LEAF to save $150 - $250, then I might have an issue letting them charge their car with electricity supplied by my dealership. Under Texas law we can't charge for electricity, but we can restrict access.

· JJJJJJ (not verified) · 1 year ago

She may not have bought that car there, and with that kind of service, she certainly won't be buying future cars, going in for maintenance, or ever recommending the dealership to a friend.

In fact, now you have thousands of people reading this story, I guarantee they will look at other Nissan dealers in the future, or possibly other brands.

BTW, is the picture recent? I notice their prime real estate is filled with SUVs.

All to save 40 cents.

· perry (not verified) · 1 year ago

She was charging her vehicle at work, and had to go home because her employer no longer wanted to pay for her electricity. Exactly how much free power is she entitled to? 261 work days - 2 to 4 bucks a day during peak usage times - $500 to $100 a year. Does her employer give 100 - 200 gallons of gas a year to each of the other employees? Probably not. If she was so upset about how she was treated at the car dealership maybe "earther" should also throw out the name of her employer where the issue started. I'm sure that would help the LEAF driver's job security.

· Brian in WPB, FL (not verified) · 1 year ago

@ hutch --- as a dealer it seems that at you might have had a choice in being a LEAF dealer. And that you made such a large investment it seems ignorant that you believe that you should pick and choice who should use it. The service you give to someone today might create a customer for life. You quoted "With that kind of investment, they have a right to decide who has access to their chargers", I can see if their where millions of LEAFs on the road, but as for now, what else are the chargers being used for? You spent $50,000 in hopes to make way more $$$$$$, or is it already considered a loss to you. Do not get me wrong, I appreciate that you are a dealer with this new innovative product, I just would like to see more dealers with a long-run profit outlook, instead of short-run profit outlook. The long-run profit will always start with customer service. Lose some battles, but eventually win the war.

· abasile · 1 year ago

@hutch: That local person who chose to go out of town to save a little money on their LEAF purchase could very well end up getting their LEAF serviced at your dealership. But by denying them access to your charging docks, you are effectively shooing them away.

I personally will not be giving any business to Nissan dealerships that do not allow me to charge my LEAF, at least not while public charging infrastructure remains as limited as it is. However, I would be willing to pay a fair price to charge if dealerships choose to collect money for this.

@perry: My understanding is that she had an agreement to reimburse her employer for the cost of the electricity; she wasn't trying to freeload.

· hutch (not verified) · 1 year ago

@ brian - I'm saying the dealer has the right to restrict access, not that it is a great idea, but they do have the right. I don't have a problem letting the 1 person within 100 miles who owns a LEAF using our chargers. The LEAF owner does need to realize that using the chargers is a courtesy and not a right. Hell, I'm happy to have one at the dealership to look at since, due to the earthquake, all dealer demos were turned into customer units. There will come a time in the future when charger access will be a cost to the owner, and neither of us know when that time will come - 5 years or 20 years. 1 or 2 bucks a month isn't going to break me.

· EVNow · 1 year ago

@hutch "I'm saying the dealer has the right to restrict access"

Sounds like a strawman. Did anyone claim the dealer doesn't have the right to restrict access ?

· hutch (not verified) · 1 year ago

@EVNow Point taken. Long day.

· indyflick · 1 year ago

@hutch, what federal incentives did your dealership receive to install those EVSE's?

· indyflick · 1 year ago

@hutch, this is from the DoE.

"A tax credit is available for electric vehicle charging equipment placed into service after December 31, 2005. The credit amount is up to 30% of the project cost, not to exceed $30,000 for equipment placed into service in 2011. Fueling station owners who install qualified equipment at multiple sites are allowed to use the credit towards each location. Consumers who purchase qualified residential fueling equipment may receive a tax credit of up to $1,000. Under current law, the credit expires December 31, 2011, for all other eligible fuel types. Unused credits that qualify as general business tax credits, as defined by the Internal Revenue Service (IRS), may be carried backward one year and carried forward 20 years."

So what do folks think about a dealership who takes a $30K tax credit to put EVSEs into service and then denies public access?

· Jeff (not verified) · 1 year ago

I was there when this "woman" arrived. She was indignant and very rude, assuming everyone would drop what they were doing to help the great EV driver. The store had 6 LEAFs there, all dirty like they had just come off a truck and when she was offered a seat in the dealership to wait to get a charge, she refused and stood, glaring at the charging station as they put electricity into her vehicle. Don't believe everything that one sour, self serving person posts on here. Had I not seen it, I probably would think they were just another big, bad dealership. Not true and I am pleased to say I am a patron of that store and hope that individual NEVER comes back!

· darelldd · 1 year ago

>> I was there when this "woman" arrived.<<
Ouch. Was she not a human female?

>> She was indignant and very rude, assuming everyone would drop what they were doing to help the great EV driver.<<
Ouch again. Now we're down to "she said/he said." And from experience I'll have to assume that the truth is somewhere in the middle.

>> The charger costs the dealership approx $2000 a unit <<
Which EVSEs (not chargers - that part is in the car) are you guys using?

@Perry
>>Exactly how much free power is she entitled to? 261 work days - 2 to 4 bucks a day during peak usage times - $500 to $100 a year. Does her employer give 100 - 200 gallons of gas a year to each of the other employees?<<
I can't tell you how many times I've heard this "fairness" concept. First off - do you offer to pay for the water when you flush the toilet at work? For the electricity your computer or lights use? Or is it that you are entitled to it because everybody else has the same entitlement? What if you flush more than your co-workers?

As for electricity being the same as gasoline... folks who drive EVs today really DO help every living thing on the planet (relative to gasoline burners). We need to incentivise what's good for us and discourage what's bad for us. Some workplaces offer incentives for riding a bicycle to work. Not because it is "fair" but because it benefits everybody. Yes, sometimes doing the right thing actually costs money. And usually doing the wrong thing ends up costing more.

· winelover62 (not verified) · 1 year ago

I recently charged my Leaf at Premier Nissan Of Fremont.I was getting low
and was a little aprehensive since I didnt buy it there.
they were very friendly and helpfull.(I should have purchased it from them)
I would recomend this place for service

· Anonymous (not verified) · 1 year ago

I'd be surprised if Nissan service was this poor in Ireland...

And we aren't exactly known for good customer service but any dealer refusing access to someone would be boycotted by that person and probably most of their mates in future.

It drove a Toyota dealer in the local town under and its not the only one especially since its now harder times for car dealers when the number of people upgrading ever year has fallen significantly.

· Brian in WPB, FL (not verified) · 1 year ago

@hutch --- yes, you do have the right to decide whether or not who gets what at your dealership, however if your decision is wrong, it will cost your business -- either with word-of-mouth to potential future customers or bad publicity. I understand your rights, but in business, service is always more important than rights --- again, if pick your battles in business you could lose the war. You are in the product/service industry, and that is available everywhere. It is "who does it best?" who wins. Its better to lose the battles with customers and win the war. I am in customer service business, and I would love to choose my customers. I look at each one of them as continuing sales and profit opprotunity no matter the customers attitudes. They all have what I need to run my business from today and into the future -- and this has worked for many years for me through the good and bad economic times. I just do not want to see you and your business to continue with this "rights" talk, because this is bad for your business, And if you want to continue with this "rights" talk, I see tumbleweeds on your lots and not customers.

· JJ - Can (not verified) · 1 year ago

They were denying her access to the charging docks by parking an ICE car in front of it. So they didn't need it to charge a dealer's Leaf.

· Anonymous (not verified) · 1 year ago

I recently visit the dealer, there were 2 public charger. Afterall, the "woman" did get her leaf charge, so therefore she wasn't deny in charging her leaf. I belive there was another Leaf was being charge at the station that may not purchase the Leaf from that dealer. Also they did accomendate her by moving the "ice" car out of the way. How would you like it, if someone come to your house and demand you to move your car so he or she can have a parking space now! I think she was just bitchy, if you don't respect other, generally, no respect will be given back. Also to the dealer's defense, if they have 6 leafs waiting to be charge, what is wrong with them taking care of their own customers first? As far as I know, non of the Leaf comes from the factory fully charge, and it takes 8 hrs to be fully charge. this blowing way out of proportion.

· abasile · 1 year ago

Regardless of what happened, I agree that LEAF owners should be polite and pleasant when requesting charging access. Coming across as self-righteous and entitled will accomplish absolutely nothing. That said, I hope that all Nissan dealerships will come to understand that helping to fill gaps in the charging infrastructure is for the greater good, and ultimately serves their interests.

· Nissanguy 38501 (not verified) · 1 year ago

I think this is going to be a continuing trend until the infrastucture in this country.....and around the world, for that matter, becomes more EV friendly. That's the major setback for EV's - if you WANTED to take a trip in one, were the hell would you charge it at? I know I haven't seen any charging stations being installed at any rest areas or shopping malls in this area.

Correct me if I'm wrong, but I thought the chargers were built into these cars, and all you had to do was plug them into an extension cord.........

· Anonymous (not verified) · 1 year ago

@Nissanguy: I guess you haven't heard of the EV Project that has and still is installing residential charging stations? After they are finished with residential, you will see the DC fast chargers (15-25min.) off the interstates. So that trip you alluded to will be absolutely possible and fun!
And you are correct about the L1 and L2 charger being in the car. So those drivers without a charging station can use a regular household outlet with the EVSE that comes with the car.

· Anonymous (not verified) · 1 year ago

@perry: Actually, that 'woman' had money taken out of her paycheck to pay for the electricity usage! So she wasn't reimbursing them...she already paid for it and her boss should have absolutely allowed her to charge since it was PRE-PAID. Her boss should be fired!

· aarond63 · 1 year ago

I am a LEAF specialist and would like to invite ANYONE, regardless of where you purchased your vehicle to come use our chargers at Stevens Creek Nissan. I know that there are range issues for people coming to San Jose from Gilroy and such and you are welcome to drop your LEAF off here. I know there was a misunderstanding with a nice lady at our establishment, but we believe that we have remedied any misunderstanding. I encourage you to come see for yourself. My name is Aaron de Priest from Stevens Creek Nissan.

· Anonymous (not verified) · 1 year ago

I think you all seem to forget that we live in a capitlist country and not a communist or socialist country. Granted, the amount of money that it would cost the dealer to charge one car is not even noticable, but when word of mouth got out and a bunch of people kept coming by to charge it would be a lot of money in electricity. Also, considering the advertising budgets of most dealers spending that amount on electricity instead of $5,000 full color ads in the newspaper every weekend would probably be money well spent. At the end of the day, I tend to not make a habbit of asking entities who's sole purpose in life is to make a profit for handouts. Just a thought....

· Brad Berman · 1 year ago

@Aaron - As the editor of PluginCars.com, I would like to welcome you to our community. I'm a new LEAF owner in the East Bay and will make a special effort to pay a visit to Stevens Creek on my next trip to San Jose...and charge up. We would love to hear from you, and your LEAF customers, with any insights and experiences about driving electric.

· Turbofroggy (not verified) · 1 year ago

@aarond63,

I think this is a great opportunity for all Nissan Leaf dealers to sit down and have a company meeting with their employees to discuss this. Electrification is key to the future of Nissan. Being a Nissan dealership, every employee from the president of the company down to the car wash/oil change guy should live, breath and know electric vehicles. They should be able to answer simple questions about EVs and know all they can about them. They should also be accomidating to the EV community. There are 340,000 people putting in reservations for Leafs over the course of the next few months, dealers who have accomidating knowledgeable staff will get the orders, those who don't will not.

And advice to the cranky lady who needed a charge: You are an ambassador do the EV world, act like an adult and represent. If you cannot handle that, time to sell your Leaf and go buy a gasser like other sheeple do.

· abasile · 1 year ago

@Anonymous: The great majority of LEAF owners are not likely to charge at dealerships on anywhere near a daily basis. (Believe me, I would not hang out at a dealership just to avoid paying for electricity!) However, one of the selling points of the LEAF has been access to dealership charging when needed to stretch the range of the car. This selling point would go away if too many dealers were to be become stingy with charging.

One week ago, we drove our LEAF to a friend's house which involved a one-way trip of about 56 miles and a net elevation loss of 5000 feet. Of course, driving there was a piece of cake. Getting home, however, required that we leave our friend's house with a full charge, which we obtained from his AV charging dock. To play it safe, we also "topped off" at Fontana Nissan (the dealer from which we purchased the LEAF) before climbing our mountain. While we could have made the drive without stopping at the dealer, the bit of extra charge we received there gave us enough of a comfort margin to make the drive without "range anxiety". We were thus able to enjoy driving the LEAF, even though doing so took a bit longer because we were stretching the range.

· darelldd · 1 year ago

>> every employee from the president of the company down to the car wash/oil change guy should live, breath and know electric vehicles. They should be able to answer simple questions about EVs and know all they can about them. <<

Yeah, so here's what's funny about that. I tried like heck to become a Leaf salesman late last year when it was getting exciting. My local Nissan dealer wouldn't even talk to me. Why? Well, because I have no car sales experience of course. So many (most of the?) people selling these cars (with some notable exceptions) are not part of the EV community, and really only know the very basics of what it means to be an EV owner. Most of the sales folks I've talked to are shocked at how much more some people know about their product than they do. Most of the people selling the cars have never experienced an EV beyond a test drive or two. It is time to seriously change the system at the same time we change the technology - but I don't see it happening.

I attended a big event this past weekend to talk about EVs. I spoke with at least ten new Leaf owners, and was astounded at the amount of disinformation they have been given at the dealership level. Many had no idea that there were ANY public chargers, and few knew about such resources as EVchargermaps and such. One guy was sure that CHAdeMO was already accepted as the fast-charge standard - because the dealer said so! :sigh:

· Tom Moloughney · 1 year ago

Darell you are unfortunately 100% correct. Last night, a customer came into my restaurant and I noticed he pulled up in a new Volt. I immediately started talking to him about the volt and he told me the salesman "advised" him to run the generator a few times a week at the minimum to make sure it say properly lubricated! He said he has to intentionally not charge it on some days to make sure the ICE turns on to do so!

He also said he was a bit disappointed in the cold weather range and only got about 25 miles per charge in February. I asked him if he was preconditioning and he had no idea what I was talking about! He didn't even know he could precondition the cabin and battery while plugged into the grid!

How can GM or Nissan not have at least one EV "specialist" in every dealership that are selling these to fully explain them to everyone that buys one?

· ex-EV1 driver · 1 year ago

I've got my local Nissan dealership charged up for EVs by giving them rides in one. It turns out that after a few seconds in a Tesla at full throttle, nobody can resist the allure of the electric drivetrain. Now, they, like me, just wish that Nissan would come out with an electric version of the GTR (as well as the other cars in their line) to go with the Leaf so that they could sell EVs for other uses too.
They originally planned to lock up their chargers but I think they are realizing that a charger will only bring in traffic and a little electricity is cheaper than hundreds of helium balloons and the man in the gorilla suit.
IMHO, If they find someone is spending way too much time charging at the dealership, I'm sure that a few high-pressure salesmen can easily convince them to leave or get them to buy another car.

· aarond63 · 1 year ago

This has been quite a learning experience all the way around. The consumers buying this vehicle are highly intellegent and should be applauded for there forward thinking to protect our enviorment. I am finding that I frequently learn as much or more from my customers than I have my 150+ hours of training from Nissan to become a "specialist". I feel as though I am watching the dawning of a new tomorrow and am enjoying every minute of this opportunity I have been given. I was asked at a training meeting what this means to me, the LEAF. I relate it to any huge moment in history. Where were you when we landed on the moon, things along this line. I look forward to telling my grandkids that I was one of the first salesmen on the LEAF, helping to usher in a new generation of automobile.

· darelldd · 1 year ago

Aarond63 -

I'm just thrilled that you are so involved... and that you get it. Kudos to you!

· JJ - Can (not verified) · 1 year ago

Someone wrote:
How would you like it, if someone come to your house and demand you to move your car so he or she can have a parking space now!

Article says:
she called the dealership first to ask if she could drop by to plug in during her lunch hour, and was told she was welcome to do so.

Also, they didn't need to charge other Leafs because the had parked an ICE car in front of the charger.

Read the article !!!

· ex-EV1 driver · 1 year ago

@aarond63,
I'd love it if you could stick around this forum. A lot of us have significant EV driving experience and there are a lot of other very smart people here as will from whom we all learn a lot. Having someone on the sales side who deals with regular customers and can help us from the sales side or EVs can be of great help. I'd love it if you can let us know how your customers are dealing with the Leaf. What kinds of limitations and benefits are they experiencing? What do they like most? What is motivating them to look at or get a Leaf? How does selling a leaf compare with selling an ICE car?

· darelldd · 1 year ago

... how does Darell get a job in that industry?

· aarond63 · 1 year ago

Thank you for the kind words. The EV sale is very different from the "regular ICE" sale. This first group of LEAF customers is alot more interested in driving the vehicle because of its impact on the envoirment than how "cool" it looks. I am finding more and more that this group of customers just wanted to be treated fairly and up front. If you are honest with them, they seem to be very forgiving of any circumstances. ie: The reflash of the ECM that had to be done in Long Beach before the LEAFs were released to the delaerships. One customer brought me a copy of the movie "Who Killed the Electric Car". I had never seen it and was very moved by the message and power of the words that were delivered. I also have truly enjoyed how openly this group of customers shares information. One of my customers, Howard Clearfield, has sent me links to the CA rebate site as well as details of the $7500 fed tax credit and he has done this just to help other people. The whole experience gives me a good feeling about mankind in general.

· aarond63 · 1 year ago

To answer the question of how Daryl can get involved. It is tough, in our case, for example, the two coordinators, Myself and Kahssay have gone through over 150+ hours of training and we are the only ones allowed to sell the LEAF because we know the product and have been fully trained. That is Nissan's edict to be able to sell this vehicle. It would also be very difficult for someone who doesnt know anything about the car buisness to just walk in and start selling cars. If he wants to get into the car sales buisness I have no doubt he could find a job, but Nissan would find him un qualified to sell a LEAF. Although I certainly admire his wanting to get involved.

· darelldd · 1 year ago

aaron - I'm somewhat surprised to hear that neither Nissan nor your dealership has educated the sales folks on the rebate and tax credit?? That's one of the first questions that people ask me when EVs are brought up today.

As for WKTEC movie... Several of us here are in that movie... and certainly our cars are!
http://evnut.com/wktec_doc.htm

- Darell, the EVnut.

· Brad Berman · 1 year ago

FYI. My sales guy at Hilltop Nissan in Richmond, sent me this email as a primer on rebates. Very helpful. Maybe others can copy. (I'm already approved for my rebate.)

Dear ___,

- Federal Tax Credit:
The Leaf qualifies for up to $7,500 federal tax credit. In the case of a lease, that tax credit is included upfront on the lease program. In case of a purchase you have to apply for on your tax declaration for 2010-2011.

For more information visit www.fueleconomy.gov
- State Tax Credit:
Zero Emission Vehicles like the Leaf qualify for a state tax credit between $3,000 - $5,000, either on a purchase or a lease. The owner has to keep the vehicle on either case for a minimum of 3 years. You apply for on or after day of ownership, whether a lease or purchase.
You also qualify for 30% or up to $1000 state rebate for cost of home charging units on all charging stations installed between January 1st 2011 and December 31st 2012.

To apply visit www.energycenter.org/cvrp
* Check these links for more information on State tax rebates:

- Center for Sustainable Energy of California/Clean Vehicle Rebate Program:
www.energycenter.org/cvrp

- CVRP Elegible vehicles:
https://energycenter.org/index.php/incentive-programs/clean-vehicle-reba...

- Applicant requirements and qualifying vehicle information:
https://energycenter.org/index.php/incentive-programs/self-generation-in...

- Implementation manual for CVRP:
https://energycenter.org/index.php/incentive-programs/self-generation-in...

- Zero Emission vehicle sticker (white):
For using the carpool lane. Sticker has to be obtained at DMV offices once a permanent license plate has been issued.

- PG&E: You can ask for a special rate for night charging.

Cheers,
...

· darelldd · 1 year ago

Howdy. I'm Darell. To avoid any more confusion... I was talking about myself in third person. *I* would like to be selling EVs. Or to put it more accurately, I've been selling EVs for over ten years, but have had no product.

> have gone through over 150+ hours of training and we are the only ones allowed to sell the LEAF because we know the product <

I have about 150 *months* worth of direct EV experience. And while I may not specifically know the Leaf inside and out, I know exactly what people need to know about EV ownership. I've spoken to several people who have gone through the official training... and they still ask me questions. They still scour my website for information. I live and breath this stuff.

> Nissan would find him un qualified to sell a LEAF. <
And you are exactly right. Because I have not sold gas cars, I am clearly not qualified to sell the cars I know more about than the gas-car salespeople. I spent quite a bit of time answering questions from the Leaf experts last November at the last SF international auto show where they were offering indoor test drives. (hey look! An EVnut link: http://evnut.com/leaf.html) NOBODY has more training on the cars than those people do.. but again, they knew nothing about what it is like to live with an EV, or where to find the resources (beyond the dealer) that new owners will want and need. Of the four people I spoke with, not one had driven an EV before the Leaf showed up. And then, nobody had driven it for more than ten miles.

I'd be happy to sit through 150 hours of Leaf training. But as you've noted, there's no hope. They won't even talk to me since I have no car sales experience. While I realize it sounds like I'm tooting my own horn pretty loud here - I definitely think they're missing the boat.

· Igotone (not verified) · 1 year ago

With the pick up of my Leaf a month ago my experience has been great thus far! One time when I needed a boost after work I went over to my dealership - Magic Nissan of Everett, WA and saw that the parking places where they have the chargers set up were occupied with normal cars. I knew they had 4 chargers set up and I went into the maintenance building to see if anyone was using that one. It was 5 anyways so it wasn't being used and no car was in the way. So I asked if I could use that one and they said I could.

· aarond63 · 1 year ago

Hi Darell, I hope I in no way offended you, I have no doubt you are as qualified or more qualified to answer questions on the LEAF than anyone I have met. In the world of Nissan, we need to be able to sell the full line of cars which is what would make it tougher on you. There is no doubt to me that you are far more qualified than myself. As far as the rebates go, I have been hesitant to say anything is written in stone, because things tend to change and I am not a tax expert in any way. I don't want to over promise something to one of my clients and then under deliver.

· linkim2 (not verified) · 1 year ago

darelldd, your comment
"aaron - I'm somewhat surprised to hear that neither Nissan nor your dealership has educated the sales folks on the rebate and tax credit?? That's one of the first questions that people ask me when EVs are brought up today." implies that aaron did not know about the rebate. For the record, that is not correct. I purchased my LEAF from Aaron and we discussed the rebate. He downloaded some information (much earlier than the purchase date) from the internet for me. I also received the rebate check in little over two weeks after applying.

· darelldd · 1 year ago

linkim2-

I was not implying that Aaron didn't know about the rebate. He clearly does. I was questioning why a customer had to be the source of information on the rebate/credit situation. I would think that should be part of the training of selling an EV today - knowing the questions that the customer will ask. All this comes from this bit:

>> One of my customers, Howard Clearfield, has sent me links to the CA rebate site as well as details of the $7500 fed tax credit and he has done this just to help other people. <<

Aaron is aware of it - but not from his official training. That's my only point.

· darelldd · 1 year ago

@ Aaron -

>> Hi Darell, I hope I in no way offended you <<

Not even a tiny little bit! I'm sorry if you inferred that from my comments. My bad!

>> we need to be able to sell the full line of cars which is what would make it tougher on you. <<

So if I were a Nissan dealership today, I'd definitely consider having an EV expert on staff. Maybe this individual doesn't even sell cars. I mean he sells people ON the cars, but somebody else does all the "do you paint protection?" stuff. This EV expert would be able to answer all the EV ownership questions that a gas-car driver wouldn't know even after training. He would answer the public charging questions. The home-charging questions. The range questions. The "how much solar would I need?" questions. And this Expert could spend some time training the rest of the staff on the basics. This Expert would be the one point of contact that a new owner can call if there are (and there will be! I know, because I'm the one answering them now...) after-sales questions. This person can suggest informational resources that are relevant and timely for the new owner. This expert is always up-to-date on what is going on in the EV world.

So yeah... I get that I wouldn't make a good traditional car sales guy. My point is that for EVs, that's not what is needed - yet it is what's still being done.

>> As far as the rebates go, I have been hesitant to say anything is written in stone, because things tend to change and I am not a tax expert in any way. I don't want to over promise something to one of my clients and then under deliver.<<

Well, there ARE some things written in stone. But the best way to approach this is not to promise anybody anything - but to simply point to the relevant resource, and be able to summarize what it says (at any given time... it is constantly changing as the funding comes and goes, and new bills and laws come into effect). This stuff is important to buyers, and for the most part the sellers that I've spoken with are somewhat ignorant of what is going on - beyond a vague idea that there is some state and federal money available. They don't seem to know how much is available or when it is expected to run out.

Aaron, I truly appreciate your involvement in EV sales and in this thread.

- Darell, the EVnut.

· aarond63 · 1 year ago

Thank you Darell,
I like alot of your suggestions, that is one of the reasons I pay so much attention to what you are saying. I am learning alot from just reading your posts and comments. I am having a blast chatting with everyone.

· rake me (not verified) · 1 year ago

I doubt that Nissan simply "highly recommends" charge access to any Leaf owner. It is Nissan's multi-billion product and the availabilty of charging locations is key to it's success and thus all dealers should do everything possible to support it. Yes the dealers are independent, but they are also franshises' of Nissan's and bound to their agreements.

1. ANY dealer restricting access to customers of Nissan (Leaf Owners) should be "enlightened" by Nissan. I offending doubt the dealer would appreciate their respective customer being denied by another dealer.

2. IF I was in the situation and a dealer denied me access (except for extenuating circumstances) I move along, run out or charge, call the included roadside assistance and be towed right back to the dealer who denied my access and they would be forced to recharge. What do you think Nissan would think of the dealers actions then?

· linkim2 (not verified) · 1 year ago

darelldd, I think we are on the same page. We need more EV advocates like you. I know the person who forwarded the info to Aaron, and he is part of the LEAF community. He is trying, like most of us, to share our experience and information. I look forward to hearing about you and your EV experiences in the future. Good luck!

· JJ - Can (not verified) · 1 year ago

Darelldd... I understand your frustration at having knowledge but that they don't want to use your skills and knowledge.
I've been through the same when I graduated. Knowledge but "no experience" and again when I was trying to get in a trade.
These days I'm reading a library book a month on sales techniques
because it helps in many aspects of life.

I think some dealership feel threatened by your level of knowledge.
Maybe eventually someone at another dealership will take you on,
or maybe you can be a consultant-trainer for an EV sales force as EV's become more common.
Good luck!

· JJ - Can (not verified) · 1 year ago

To add to what I said above... sometimes it's easier to start off as a consultant and more fun because your not stuck in one place.

· Anonymous (not verified) · 1 year ago

Customer service means everything. Let me relate an incident that happened to me on a non-automotive issue. I bought a new Motorola Droid online from Verizon. We have a local Verizon affiliate here in town and I went in there to have my address book swapped from my old phone. They charged me $10.00 because I didn't buy the phone there. Now, think about this...the person that spent 5 minutes transferring my data was already there and on the clock, standing around doing nothing so there was no additional cost for them to do it. I went on and paid the $10.00 and decided that, for my auto chargers, carrying case, etc..., I would go elsewhere. So I did. I spent well over $100.00 for accessories, which they would have sold me if they'd have done me the favor of transferring my data for free. Now, they have their $10.00 and I will NEVER go back in there for ANYTHING ever again. I'll drive 20 miles to the next town to spend my money on cell accessories.

· EVNow · 1 year ago

@darelldd "So if I were a Nissan dealership today, I'd definitely consider having an EV expert on staff."

Absolutely. My guess is by the time Leaf is easily available off the lot, salespeople would have learnt the basics. Until then Internet is the only source for most people.

· darelldd · 1 year ago

Thanks JJ - yes it is very much like when first job shopping out of college. The difference is that back then I could stretch a dollar a lot farther! I have been a "consultant" of one form or another for the past 10 years. And I'd be happy to work in that capacity for Nissan (or even GM - owned by the same family here in my town) - but that aspect doesn't make it any more likely for them to "hire" me. The fact of the matter is that they don't see any value in having one more mouth to feed. They have cars to sell, and they have sales people. End of story.

· Olmo | Electric Taxi (not verified) · 1 year ago

Yesterday, I had a similar problem in Munich, where I went with my Plugin-Prius to a public charging station located in the parking lot of a BMW dealer. I had a key for the charging station, because we are customers of the local utility provider (the operator of the charging stations). We where not allowed to charge there, because "Toyota is not BMW"!

It is really uncool from BMW, not only because of denying other cars of charging there (it's a public charging station!!!), but also because the charging stations where provided from the utility provider with money from the government.... and BMW is using them only for their own!!!

I was really mad after that.
I will report more about it on my blog about electric cars soon.

Olmo

· Jeff R. (not verified) · 1 year ago

We took delivery of our Leaf a couple of weeks ago. I clearly remember Nissan making a big deal out of the fact that any dealer selling Leafs had to have two chargers that were available to the public. This was touted on press release after press release. For a Leaf dealer to have their "Leaf Specialist" bring a woman to tears by hassling her for not buying a Leaf from them is unacceptable.

Had my wife been treated this way by a dealer, I would have demanded an apology in person. Nissan is also culpable, and according to mynissanleaf.com, when brought to their attention, took the issue seriously and contacted the dealership.

It's simple, either the chargers are there for Nissan Leaf owners, ALL owners, or they're not. If it's the latter, Nissan must stop making it sound like they are in their press releases.

Ironically, I told my wife about this story and she said she picketed this very same dealership many years ago because of a poor service experience!

· JJ - Can (not verified) · 1 year ago

You can have a great product, but if you treat the customer like crap, they will buy elsewhere. Shame on you Nissan dealers!

· aarond63 · 1 year ago

@Darell, You certainly have a clear grasp on there reasoning. It is difficult in todays culture to bring someone on just to help. Although I know I value your opinions and knowledge, the dealership would have to look at it from a buisness point of view when it would come to hiring and things along that line. I did notice that one thing that was never pointed out and I would just like to throw it out there. The charging stations we have at our dealership as well as all tools were all paid for by our dealership. Nissan has not been very forthcoming and upfront with any information they have given the general public. We believe the right thing to do is let anyone who wants to charge there LEAF here if they would like to. We had a disagreement with a guest here and feel bad that it came to this, but we are truly sorry to have offended anyone. Our lot is not locked at night and anyone can access our charging stations 24/7 and we encourage you to do just that.

· Alan (not verified) · 1 year ago

I am commenting very late on this, as I just saw the blog, so I don't know who will see my comments. Anyway, it seems that one of the issues that Nissan, the driving public and public policy makers need to address is the issue of how to charge the drivers of EVs for charging their vehicles at public/commmercial charging installations. One of the posts above mentioned that Texas law prohibits (a dealer?) from charging for electricity. I'm confused. Is is that in Texas we're bumping into the state regulatory regime for electrical power generation and distribution? With the installation of all the quick-charge stations around the country as part of the LEAF roll-out, surely this issue must have been addressed. Are we to assume that an automotive service station - gas station - (the logical place for an EV quick-charge station) will not be allowed to charge for the electricity? I don't think so. Please, somebody, help me out here. What am I missing?

· darelldd · 1 year ago

Hi Alan -

There are several points you should be aware of before you get too concerned about all this free electricity being tossed around.

First off, most EV drivers will be charging at home where it is most convenient. As the cars get more popular, and businesses begin installing chargers, that may change. One of the great things of EV ownership is NOT having to drive out of your way to fill the tank. Public chargers will be used to extend the range of the cars for sure, but it will be a while before that is anything near the primary charging situation.

While there are many companies out there attempting to monetize charging (Coulomb is one of the biggest), most folks have realized that the system/process of taking money is more trouble and costly than the consumed electricity is worth! Cities will be installing chargers as a way to clean up their air - by incentivizing people to drive plug-in vehicles. Private business will install chargers (Like Costco has done for years, and places like movie theaters, hotels, restaurants are lining up to do now) to draw people to their establishments. Hotels often offer free wifi and cable TV and workout rooms and free parking for this very reason. Offering free charging fits right in there.

There is some regulatory stuff that has hung up a few of the monetizing folks - there's a gray area in reselling electricity. At least in CA. So they have to call it something else. A charge for using their plug... but not a charge for the electricity. They're working through all that now, and I'm not sure just where it stands. The folks who plan on monetizing the charging assume that EV drivers will be willing to pay as much for electricity as they used to pay for gas - all surveys that I've seen seem to indicate the opposite though!... So good luck to them.

Quick-charging is a different story. While the electricity is still relatively cheap, the hardware and infrastructure cost of supplying that electricity are much higher. For this premium way of charging it makes more sense to ask for money - and I'm certain that will eventually be the case. At this point, the hard part is getting the chargers standardized, built, sited and installed. How to charge money for the service can come much later and is by no means the show-stopper, or even a bump in the road. It is just background noise at this point.

The point you're missing, I think, is that charging an EV is NOT like pulling your Escalade up to the gas pump and stuffing $150 worth of gas into the thing. We're talking about a couple of bucks worth of electrons. The typical charge at a public charger today consumes less than $1 of electricity. (BTW, there are well over 2,000 free public chargers in CA currently... and for the past ten years).

Darell, the EVnut.

· Alan (not verified) · 52 weeks ago

To darelldd: I appreciate your comments. It's all good stuff. However, the concern I was raising was the regulatory one. I thought you had started to address that issue in your comment that began with something about reselling electricity, but (and maybe I again missed something) I didn't see you finish that thought as I had expected, again as one regarding regulatory proscriptions on the allowable rates to be charged for electricity. In other words, I see a possible regulatory nightmare (which had never occurred to me before seeing this blog) vis-a-vis the selling of electricity by public/commercial outlets for the charging of EVs. Comments, please?

· darelldd · 51 weeks ago

@ Alan -

Oops. That would have saved me some typing! Still, the answer isn't much different. We don't have to worry about the regulatory stuff if we don't monetize the charging. If a company wishes to monetize it, they'll have to figure out the regulatory stuff... and that's exactly what is happening. It isn't up to the car makers. It isn't up to the car buyers. It is up to the companies who wish to resell "value added" electricity.

You can view this in much the same was as gasoline sales. The customers don't have much of a say. The car companies don't have much of a say. The companies that supply the gasoline have to figure it out.

· Olmo (not verified) · 51 weeks ago

Hi, As I mentioned before, here is my report on what happened to us with our Toyota PHEV in Munich. "Same sh*t, different island" :-)

BMW denied charging a Toyota electric Car

Olmo

· Alan (not verified) · 51 weeks ago

To: darrelldd - Sorry; I forgot to check back. Thanks for your comments. I guess I see the similarity to gasoline pricing, except that the main thing "regulating" gas prices is Robinson-Patman; oil companies and retailers are not supposed to collude on prices. Electricity pricing, however, is (so far as I am aware) regulated directly by the regulatory authority. The allowable maximum price per kwh is set by the regulators thereby limiting on the high end what the retailers of EV-charging electricity would be ALLOWED to charge. The question then is, can anybody make money retailing electricity under the myriad of existing regulatory regimes, and if not, than this is, by definition, problematic in the rollout of EVs such as the LEAF. If it is not profitable under current regulations, due to, say, unfavorable economies of scale, to retail electricity for EVs, then no one will do it, and there can, therefore, be no viability to the whole EV concept. Comments?

· darelldd · 51 weeks ago

Alan -

Please refer back to my initial post on the subject. You are tying the success of EVs to public charging WAY too much. The concept that EVs won't work until we have tons of public charging is a common red herring.

Most charging will be done at home. Plus...we have socialized rest stops along the highways. We have socialized bathrooms in every major city. We can manage socialized charging... and when you couple that with private business installing chargers to attract customers, there is little need to charge for the power at public charging stations. At least for quite some time. And really, there are plenty of ways around the reselling of electricity. You pay for the parking spot, or the rental of the charger. I can see this happening for Quick Charging, but not so much for slower L1 or L2 charging.

The Leaf will roll out (and in fact is *rolling* out) just fine without anybody charging money for charging the car. When you suggest that nobody will install chargers without making money... well, it is happening by the thousands as we chat. In fact, there are several thousand "free" public chargers installed in CA at this very moment. Some companies wish to make money on the whole "system." In fact some are only in the charger business because they're selling a money-collecting system... not chargers. Others are trying to make money just on building and selling the chargers. In my book it is easy to see who's going to win, but we'll just have to let it play out. Either way, this is NOT a stumbling block to EV deployment. It wasn't in the 90's and it isn't today.

· Anonymous (not verified) · 33 weeks ago

I had a problem at Boardwalk Nissan in Redwood City, too. Second day owning my leaf, had to charge at 11:30 pm, their charger was powered off.

· ex-EV1 driver · 33 weeks ago

Unfortunately, the charging stations at most Nissan dealerships tend to be useless after hours. Most of the time, they chain off their driveways so you can't even get in.
They are pretty bad places to count on getting a charge in general.

· Anonymous (not verified) · 33 weeks ago

After reading all these notes, I just cancelled my reservation to purchase a Nissan leaf. After all, I had been waiting for 1 year and a half now.

· Anonymous (not verified) · 33 weeks ago

After reading all these notes, I just cancelled my reservation to purchase a Nissan leaf. After all, I had been waiting for 1 year and a half now.

· JPWhite (not verified) · 28 weeks ago

I never have a problem obtaining a charge at my local dealer, Newton Nissan in TN. They do typically have one ICE and one LEAF (not attached to charger) parked in the two spots that give access to the charger. I simply park next to LEAF, not in an official parking space and am never challenged or asked to move the vehicle. I typically I am just dropping by for a few minutes to get a part or pick something up.

I'm always greeted at the door, and make sure I stow the cable as neatly as possible. The cable organization on the Aeroenvironment chargers suck, so it never looks neat and tidy.

· ex-EV1 driver · 28 weeks ago

@JPWhite,
Its good to know that some dealers are Leaf friendly.
That cable situation is one very minor issue with EV charging that hasn't been solved. Cables laying around always look a bit disheveled, however, most of the other efforts either don't leave enough cable length or have thermal and mechanical reliability problems. All of the easy sounding ideas tend to have show-stopper drawbacks.
Most of the EV charging stations from the late 1900's in California still work just fine even though the cables have been lying around, in the sun, for over a decade.
It isn't perfect but they do work. I hope some genius will find a good solution to the cable issue sometime. He or she could make a lot of money.

· Rjell (not verified) · 26 weeks ago

Had same similar problem in florida keys, I live in marathon and was going to go to key west. I call service manager and asked if they had charging capacity for my nissian leaf.
I was told yes no problem they have 2, I arrived at dealers with leaf, owner came out and informed me he couldn't let me charge vehicle with his nissan plug, due to liabilty problems if somethng happen to my car and warranty would'nt cover it. I offered to pay for electric but he said no. At this point my car only had 46 projected miles left and it was 50 miles back to marathon. He finally relented and let me drive around back to a 110 outlet and charge enough to get back home. Very disappointed and will not do business with dealership and will tell everyone else. Oh yeah it was Niles sales and services. My Tn dealers had no problem with letting me charge at thier locations.

· Tom Moloughney · 26 weeks ago

Rjell: That's really a shame. Nissan should really do all they can to encourage dealers allow and LEAF owner to use their EVSE. Personally I think they should allow and EV driver to, regardless of the make as it just fosters good will. The electricity cost is so minimal and the plus side is so great it's just mind boggling (or bottling if you are Will Farrell) not to let people use it. Let's say the dealer gets only one sale in the future because they were kind enough to let someone today use their EVSE, the profits will offset all the electricity expense they have incurred. Short sightedness.

Someone (EVNow?) should compile a list of dealers that do or don't allow LEAF owners to use their EVSE and put it up on MyNissanLeaf.

· ex-EV1 driver · 26 weeks ago

It would also be great if folks would report when Nissan Dealers (or anyone else with EV charging stations) put restrictions on who they do or don't allow to charge onto the popular charging station websites such as:
www.recargo.com
www.carstations.com

· ex-EV1 driver · 24 weeks ago

@aarond63,
It sounds like one of your colleagues didn't get the memo. See:
http://carstations.com/2463/comment-page-1#comment-943
Another EV driver was turned away from your dealership today (11/26/11).

· Brian W (not verified) · 24 weeks ago

Sounds like Nissan needs a lesson in customer service. I have a 2012 on order -- reservation 4/2010 -- and living in Florida I am not happy about paying extra for the cold weather package. I really would like to have a 2011. I have been calling around for the 2011s and are unable to get one due to the fact that the demos are locked down at the dealers for 6 months. I believe since Nissan has had my $100 and loyalty for the pass 20 months (still without my delivery -- ordered 7/29/2011) maybe they could accommodate my request. Nissan knew that I would never get a 2011 being in Florida; however that did not stop them from taking my reservation and money (what little it was, its the principle). Being in the second wave there are customers who have being in the wait for about 5 months and their cars are being delivered before mine. Forced to pay more for a feature that I will never use and Nissan will not accommodate to help me secure a 2011 which I am willing to wait even longer for. That is the price of loyalty. No customer service before I hand over $42000, what is it going to like once I receive the car?

I think I will purchase another Volt, at least at Chevy they understand customer service. Thank you Nissan for helping me see.

Available 2012 Nissan LEAF for sale --- good luck to the new owner. Nissan is a joke

· dgpcolorado · 24 weeks ago

@Brian W, Now that you mention it, my LEAF will be coming with AC, which is utterly useless dead weight where I live. While it would be nice to be able to pick and choose what features the car has, they have to simplify their offerings somewhat. Perhaps there will be more choices of options when the Tennessee plant gets up and running next year.

As for your "$42,000", how can you possibly pay that much? It is easy to get a LEAF for MSRP + $850 delivery and if you are willing to shop out of state you can get one for quite a bit less than that. Also, there have also been dozens of 2011 model orphans, mostly in California, that you could have purchased right now; nearly all of them without the cold weather package. The cost of the 2011 LEAF plus car transport would be less than a 2012 at MSRP.

As for buying another Volt, around here each dealer has just one, the demo that can now be sold. And they are listed at thousands above MSRP: choice of one, take it or leave it; classic car dealer shenanigans. But I'm sure if I shopped around I could find a better deal somewhere. Nevertheless, I much prefer the Nissan ordering system where I negotiated with the dealers first then ordered the car for delivery at my selected dealer. Since ordering wasn't open in my state yet, I just placed the order in a Tier 1 state instead.

In 2013 you likely will be able to buy LEAFs (and Volts) off of a dealer's lot, with a choice of many. In the meantime, the early adopters must deal with the hassles of very limited supply while production and support gets ramped up. That's life.

· Kyle (not verified) · 14 weeks ago

That's very strange considering California's known to have more charging stations for electric cars than most sates. We have a Leaf shipment coming into our Nissan showroom very shortly and have discussed the possibility of having a charging station ready. But, as might be the case with Steven Creek Nissan, the supply/demand argument might be a slight factor into whether we go through with it. In the end, it will most likely happen because of the fact that there aren't many charging stations in Kansas, let alone our entire consumer base in the greater Kansas City area.

· Anonymous (not verified) · 14 weeks ago

Hi. I live in Maryland and I was recently told I could charge my LEAF at Hamilton Nissan in Hagerstown Maryland for a fee of eight dollars. I reported it to Nissan and was informed that the individual dealers set the terms for their chargers. I did post it on carstations.com

· Anonymous (not verified) · 13 weeks ago

Yes it happens,

Chrisfield's in Gaitherburg MD turned me down with my son in the Leaf on New Years eve. I took it slow via Rt355 to Frederick Nissan in Frederick - they were great and hooked me up and talked shop. Anyway the charger was empty on one side at Chrisfields and the Leaf on the other side was not plugged in. I asked nicely and would have been happy to pay but their head salesman said Mr Chrisfield only allowed his customers to charge there.

I wish Nissan would at least take their chargers off the map - I wasted a couple miles off my route and if they are not going to have charging they need to remove them from the map used by Nissan owners.

Dave in the Red Leaf in MD!

· Anonymous (not verified) · 12 weeks ago

Please post that on carstations.com for other electric car owners.

· Elaine (not verified) · 6 weeks ago

It's a win-win when stations let people charge (of course, if they have a charger they don't need to use that second).
I was in Fairfield, CA today and looking for a top-up charge and found the Nissan dealership. The service department was really friendly about it, and told me stories of being helpful to other people who come here to charge too. They now have a grateful customer, a plug online, pun intended (written from their free wi-fi!), and an extra bonus: I decided it was a perfect opportunity to take care of the recall car computer service I had been putting off, so Nissan gets its service done (which is a bonus to them, because apparently they want it done badly enough that they offer to send someone to your house). And grateful customers hanging around just might get tempted by some of those license plate frames and floor mats on sale in the accessory department... The point being, it's an awfully easy way for a dealer to create goodwill.

· Kathy in KCMO (not verified) · 4 weeks ago

Just finished reading this entire conversation and have certainly learned a bit about the lack of insight at some dealerships! I reserved 19 months ago and ordered my Leaf one month ago. My delivery is estimated to be "June." I was finally able to test drive a demo Leaf yesterday at my dealership Randy Reed Nissan. I've spent my spare time educating myself on this EV and wasn't surprised that their EV specialist knew less about this vehicle than me. I expressed my exasperation that this vehicle is rarely ever advertised and had to make a case that if they create the demand, customers will buy! No, we don't have the smog issues that California has been battling for decades, but the whole country is affected by the whims of big oil. We need to wake up and stop being dependent on gas. The automotive industry knows we're hooked on our convenient gas-powered transportation and they don't care a whole lot about selling EVs (at least in my area). We've lost sight that gas powered cars are only an option for commuting, because they are so commonplace in our lives and our reality. We've closed our minds and our paradigms with regard to all other ideas outside combustion engine vehicles. We midwesterners need to be pushed to think outside the gas can! We should be no morentied to one technology than we are to one kind of diet. I can't wait for my Leaf and thank you all for sharing what I might run into should I ever need to charge up at a local dealer. I'll surely be reporting any problems to Nissan if I can't finess my way around a refusal.

· ex-EV1 driver · 4 weeks ago

@Kathy in KCMO,
Welcome to oil independence. Please sign in here and let us know your experiences in KCMO when you get your Leaf. Don't rule out the Midwest. Just last week, while driving through Lincoln, NE, I found myself following a Volt. EVs aren't as common in the midwest as CA and other places but they will get there as soon as people realize how nice it is to not be stuck with terrible gas prices and all of the other problems with oil.

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Nick Chambers says:
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Tesla Model S Range Exceeds Even Tesla's Expecations

Tesla Model S Article · 6 comments

Eric Loveday says:
According to Tesla Motors, the 85-kWh version of the Model S is expected to achieve 250-350 miles of range during...